White Papers, Case Studies, Industry Reports and Webinars

Featured White Papers

Cash accepting kiosks: Increase sales, decrease costs, enhance the customer experience Cash management can be a tricky affair for retailers, considering the labor costs and security considerations involved. Deployers of cash-accepting kiosks must be especially careful and should consider adopting a "closed-loop" cash management procedure. Tags: Kiosks, North America, Security, Transactional Kiosks, Vault Cash/Cash Management Sponsored by: Corporate Safe Specialists

Flextronics and redbox in successful partnership to build DVD rental kiosks Redbox Automated Retail collaborated with Flextronics to design an exciting new family of DVD rental kiosks. Redbox needed a strategic outsourcing partner like Flextronics to develop an optimized supply chain that included lean manufacturing and to drive the development and production of kiosks for their end customers to meet a very aggressive marketing timeline. Tags: DVD kiosk, DVD Kiosks, DVD Rental, Intelligent Kiosk Design, Kiosks, Kiosks & mini kiosks, North America, Outdoor Kiosks, Retail, Successful Kiosk Projects Sponsored by: Flextronics Self-Service Kiosk Systems

Shaping the Customer Experience with Digital Signage It's no longer enough to merely sell products and services — today, successful businesses engage customers intellectually and emotionally. Digital signage accomplishes both goals, while invigorating the bottom line. Tags: Customer Experience, Customer Service, Digital Signage, Retail, Retail - Digital Signage, Retail Digital Media, Retail Digital Signage Sponsored by: Nanonation

Bringing civilization to the airport With an interactive ordering system developed in partnership with NEXTEP SYSTEMS, airline travelers now have a good reason to arrive early. Tags: Foodservice, Monitors, Self Service, Touchscreens, Transactional Kiosks Sponsored by: NEXTEP SYSTEMS

Aligning self-service kiosks with business objectives This paper, produced by Netkey, introduces the Business/IT Self-Service Alignment Cycle, which is a simple framework organizations can adopt to successfully manage a broad range of self-service kiosk activities. Tags: Delivery/Installation, Installation/Integration, Kiosk Consultants, Kiosk Distributors, Kiosks, Kiosks & mini kiosks, Multi-Function Kiosks, Return on Investment, ROI, Successful Kiosk Projects Sponsored by: Netkey, Inc.

CASE STUDY: Gaming Foxwoods Resort Casino, the largest casino in the world with over 340,000 sq ft of gaming space, serves more than 40,000 guests per day. The casino has 380+ gaming tables and over 7,400 slot machines, as well as a bingo room and keno parlor.With so much going on, Foxwood was looking for a way to speed up their customer service desks. Self service kiosks were the ultimate solution. Tags: Check-in/Check-out kiosks, Entertainment & Gaming, Patient Self-Service, Successful Kiosk Projects Sponsored by: Livewire Kiosk

Webinar: ATM future trends and a lean toward more cash In this age of economic uncertainty, the ATM industry continues to flourish. As financial institutions across the globe enhance their ATM channels with automated deposit functionality, independent ATM deployers are looking for new opportunities and ways to work with them. Join us as we share insights from our in-depth five-year industry analysis, pulling from the results of a 1,600-respondent survey that includes input from some of the world's top financial institutions, EFT networks, ATM manufacturers and independent deployers. Tags: ATM, ATM Future Trends, ATMs, Webinar Sponsored by: Bankers Exchange/Diebold

Self-service payments speed lines at Miss. casino With a self-service split-tender application developed by NEXTEP, IP Casino Resort Spa improved patron experience, cut expenses and reduced wait times for patrons at the food and beverage line. Tags: Cash Automation, Customer Experience, Kiosks & mini kiosks, POS, POS Systems, Self Service, Service Sponsored by: NEXTEP SYSTEMS

The Benefits of Multifunction Kiosks Self-service kiosks can cut down on labor costs. But to make the most of a kiosk, it may be wise to have multiple applications on the machine. Doing so can help a deployer realize positive ROI more quickly and increase customer satisfaction. Learn what to consider before implementing a multifunctional kiosk. Tags: Intelligent Kiosk Design, Kiosks, Kiosks & mini kiosks, Multi-Function Kiosks, Self-service, Service & Maintenance, Service and Maintenance, Transactional Kiosks Sponsored by: Source Technologies

Clorox enlists Nanonation for product information kiosk Clorox and H.E.B. partnered to pilot a solution finding kiosk in several H.E.B. stores. Nanonation developed a simple and easy to use interface for customers to locate the product right for their problem. Tags: Retail, Retail Digital Media Sponsored by: Nanonation

Testing a New Generation of Photo Kiosks How do today’s photo kiosks measure up in features and specifications? At the 2008 DIMA Showroom, panelists gave their thoughts on the matter. Tags: Photo Kiosks, Print on demand Sponsored by: Photo Marketing Association

Nanonation develops software for Ridemakerz design kiosks Like with its strategic partner Build-a-Bear, Nanonation outfitted Ridemakers with software for its digital car design kiosks. Tags: Retail, Retail - Specialty Sponsored by: Nanonation

Billpay: Kiosks offer benefits to the bottom line Water, cable, utilities -- in people's busy lives today, even finding the time to pay the bills can be a challenge. Convenient billpay lies with self-service, where retailers are installing aggregated billpay kiosks that allow customers to take care of all of their bills in one location and in one transaction. Find out the benefits offered by self-service billpay kiosks, and learn why they can add to both the biller's and the retailer's bottom line. Tags: Bill Pay, Bill Payment, Transactional Kiosks Sponsored by: U.S. Payments

Diebold adds transaction volume to Fla. credit union When Suncoast Schools Federal Credit Union added Diebold's deposit automation solution to its ATM portfolio, the results were dramatic. Deposit volumes shot up more than 9 percent for the Tampa, Fla.-based financial institution. Find out why the decision paid off. Tags: Account balances, transfers, deposits, ATMs, Cash Automation, POS Systems Sponsored by: Diebold Incorporated

Symstream Souran Platform for ATM Fleet Management ATM fleet management can require a large amount of human and monetary capital. Remote management can save companies time and money, while making the workforce more productive. With the ability to configure equipment from remote locations, update software from off-site locations and monitor unit performance, Symstream's Souran Platform helps companies maximize the efficiency of their ATM fleets. Tags: ATMs, Connectivity/Wireless, Remote Management, Remote monitoring software, Wireless Sponsored by: Symstream

Nebraska Book Co. deploys Nanonation e-commerce kiosks In over 117 retail bookstore locations across the United States, Nanonation created engaging, enterprise-wide e-commerce kiosk that has enlivened the brand and increased sales for the book wholesaler. Tags: Bill Pay, Bill Payment Sponsored by: Nanonation

Self-service makes crowded counter lines a thing of the past NEXTEP SYSTEMS provides customer self-service solutions to the quick-serve, fast-casual, concessions, grocery and casino markets. Nino Salvaggio International Marketplace, a grocery chain focused on produce and specialty products and services, wanted to give deli customers faster, more efficient service. But the well-established grocery chain had a problem: how to break tradition. With deli lines growing, Nino’s needed a solution that would benefit the customer and the employee. Tags: Customer Experience Sponsored by: NEXTEP SYSTEMS

Multi-Tech teams with Symstream to go after wireless ATM market Two companies work together to provide reliable wireless transmission of information from ATMs. Tags: ATM, Banking/Financial, Case Study, Connectivity/Wireless, Remote Management Sponsored by: Symstream

Revving up the Retail Customer Experience with Digital Signage and Interactivity Digital media is changing the face of the retail environment – from the in-store experience to the way decisions are made at the point of decision. Tags: Digital Signage, Retail, Retail Digital Signage Sponsored by: ADFLOW Networks

Diebold bulk cash recycling comes to German bank Two of Diebold's 3030 Bulk Cash Recycler ATMs were recently installed at branches of the Volksbank Darmstadt bank in Germany. Find out how they aided the bank's transition to an open, friendly service point by providing customers with reliable, stable and trouble-free services around the clock. Tags: Account balances, transfers, deposits, ATMs, Cash Automation, Refurbishing Sponsored by: Diebold Incorporated

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