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Government Self-Service

Library of 'best practices' available this month
The Self-Service & Kiosk Association releases 10 documents written by industry experts.
Phantom Obama vote appears on N.J. voting touchscreen
Voting mystery appears shortly before nomination clinched.
Recycling kiosks: In U.S., a futile exercise?
European companies are making bank as the United States struggles.
Touchscreen voting machines destined for parts recycler
Touchscreen voting kiosks hauled away by a Tampa recycling firm.
government feature archives
28 AugColorado prison installing kiosks
25 AugFIRST: Highway patrol checks license info with wireless kiosks
21 AugInternet kiosks provide YouTube videos for political conventions
20 AugVoting machine kiosks shelved
19 AugNew Delhi converting public call offices to multiservice kiosks
19 AugSelf-service workstations connect taxpayers with revenue department
13 AugNew Delhi residents to pay water bills by e-kiosk
06 AugRoboServer Easy Pay designed for self-service payment processing
government news archive
 
Case Study: City of Portage improves quality of life with LANSA Wireless Solution
The City of Portage (Michigan) uses a wireless solution to ensure that the high quality of its public parks is maintained.
Case Study: Govtech.net: Beyond the Beltway 2006: State and Local Government IT Watch
Agencies are demanding more technology, citizens are demanding self-service, and there is greater need to integrate disparate components.
Case Study: Govtech.net: Study Reveals Desire to Better with E-Government
According to a global study, one of the ways government executives hope to improve customer service is by offering more service delivery channels, including self-service kiosks.
Case Study: Govtech.net: On the Town
To make government services more accessible to citizens, the city of Kissimmee, Fla., deployed a Web-based system, and citizens will soon be able to access the system via kiosks strategically sprinkled throughout the city.
Case Study: Intel: The Wireless City (PDF)
A citywide wireless infrastructure will help to attract new businesses and residents, and empower existing ones to be more productive. Cities that deploy their own networks may also be able to generate revenue through business arrangements with wireless service providers.
 
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